Troubleshooting PassInterviews

Overlay visible on screen share

• Confirm stealth / share-exclusion is enabled in the app.
• Share a specific window (IDE or browser) rather than an unexpected display.
• Update the meeting app and PassInterviews, then retest; share pickers change.
• Use hide shortcuts if you need an instant clean screen.
• Read How the stealth overlay works and retest with a friend.

Answers feel slow

• Suggestions should start streaming quickly after a question is recognized; speed can vary with network and model load.
• Close bandwidth-heavy apps; prefer stable Wi-Fi or ethernet.
• Avoid VPN paths that add latency if you can interview without them.
• Run a practice question 10 minutes before the loop to warm the path.

App does not hear the interviewer

• Check OS microphone permission for PassInterviews.
• Confirm the meeting app and system input device match what you expect (headset vs laptop mic).
• On macOS, revisit any screen/audio-related permissions from the setup flow.
• Restart the meeting app and PassInterviews after changing devices.

Clicks or typing feel blocked

• Enable click-through so the overlay does not intercept mouse input.
• Lower opacity or move the overlay if it covers critical IDE chrome.
• Toggle stay-on-top off temporarily if you need a normal window stack.

Billing or access errors

• Sign in with the same email you used at checkout.
• Confirm plan status on Pricing / dashboard.
• Email support with your account email and a short description of the error.

Still stuck? Contact & Help or the FAQ.